Introduction

Please read these website terms of use (“TERMS OF USE”) and privacy statement carefully before using Surveyhooper websites (“WEBSITES”), property of Sonnet Infotech. TERMS OF USE govern your access to and use of the WEBSITES. If you do not agree to all of the TERMS OF USE and PRIVACY STATEMENT set forth below, do not use the WEBSITES. By accessing or using the WEBSITES, you and the business entity or the organization you represent ("YOU" or "YOUR") indicate your agreement to be bound by the TERMS OF USE.

Scope

The TERMS OF USE govern your use of the WEBSITES and all content, examples, and services (collectively, "CONTENT") available via the WEBSITES, except to the extent such CONTENT is the subject of a separate agreement. If and when a change is made to our PRIVACY STATEMENT or TERMS OF USE, this page will be duly updated to reflect the change. Your continued use of the WEBSITES after any changes to these PRIVACY STATEMENT and TERMS OF USE will mean that you accept those changes.

Privacy statement

Survey Hooper (Sonnet Infotech) Respects Your Privacy Survey Hooper does not lend, lease, sell, or market information it obtains from its customers or those who provide us with personally identifiable information. Survey Hooper does not disclose purchase information or licensing information to third parties. While you have a Surveyhooper account, we retain data associated with your account and store it using Azure cloud storage service. This includes survey metadata and responses (only if you utilize our free Azure storage facilities rather than your own) and account data (of all customers). All customer data is stored on servers located in the United States. Surveyhooper customers should notice that the data is only accessed from inside Asia to provide customer and billing support from our Indian office. We may retain the data associated with your account after the account has been deleted as required by applicable law. For example, we retain license owner data, including their name, email address associated with the license(s), company name and VAT, type and quantity of the licenses purchased. This information is retained and used for the following reasons: To identify license owners, who are entitled for a discount for renewal subscription (for updates and technical support) pertaining to existing license(s) To comply with our legal obligations. To enforce our agreements To resolve disputes In these cases, we ensure that access to the data is blocked except for the purposes for which we have been required to retain the information. We also retain information that you publicly share in the public and private Help Desk tickets, e.g., questions and comments. Data published in private tickets is deleted upon a written request to info@sonnetinfotech.com.

Deletion and Restoration of Account and Data

Deleting an Account You can delete your account and survey data associated with it at any time. To delete an account, please go to the Delete Account section on your Account page, click the Delete button and follow the instructions.

Deleting a Campaign

Deleting Survey Results You can delete the results of active and archived surveys. Partial results deletion is not available. In order to delete the results of a survey, identify it in the list of active or archived surveys, and click Results. Once deleted, the campaign data won’t be accessible, and you will not be able to restore it. We honor deletion requests for both an account and its data. The deleted account and survey data associated with it is permanently removed from our system immediately without the possibility of recovery.

Email Communication

When creating an account with Surveyhooper, you can agree to receive information about new products, important updates, and occasional surveys and special offers from Survey Hooper via email. The subscription for marketing emails is optional. To unsubscribe from receiving marketing materials, click the unsubscribe link placed at the bottom of the email you received and follow the instructions. Alternatively, you can submit your request at info@sonnetinfotech.com. Please be aware that you will still be sent a number of non-marketing emails that you cannot unsubscribe from (for example, order and renewal confirmations, license transfer notifications, etc.).

Cookies Notice

What is a Cookie? Cookies are small bits of data we store on the device (computer, mobile phone, tablet or any other mobile device) that you use to access Surveyhooper websites (“WEBSITES”), so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for. In this Cookies Notice, we use the word “cookies” as a catchall term to include not only cookies, but also other technologies such as pixels, web beacons and page tags. Like most commercial websites we use cookies on SurveyHooper web pages.

For security reasons

We use cookies to authenticate your identity and confirm whether you are currently logged into our site or determine if an incident impacts you. To provide you with personalized content We store user preferences, your default language, device and browser information, so we can identify you across devices and personalize the content you see. To improve our services and track our campaigns We use cookies to analyze and measure your visits to and exploration of our websites and track referral data. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in), to optimize the content we display online and also to track the success of marketing campaigns.

Google Analytics

We use Google Analytics as a tool to measure the success of our advertising campaigns and referrals through third party advertising partners. The Google Analytics data collected for these purposes is aggregated and anonymous. Where you have explicitly consented, or have not disabled third party advertising cookies (depending on your location), we will also use Google Analytics data to support display advertising, including re-targeting. You can customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center.

Required Cookies

(Example: a cookie used for login authentication) Certain cookies are necessary in order for the WEBSITES to operate correctly and remain secure, to ensure essential functionality, to measure and analyze site traffic at the aggregate level and to stabilize the WEBSITES. We have to load required cookies for legitimate interests pursued by us in delivering essential functionality of our WEBSITES to you and your respondents.

Functional Cookies

(Example: a cookie that stores your language preference) These cookies collect information about your choices and preferences, and collect information about your use of the WEBSITES which enable us to improve functionality. For example, these cookies help us record any difficulties you have with the Sites, and show us whether our advertising is effective or not. In some cases these cookies allow us to see the overall patterns of usage on the WEBSITES, rather than the usage of a single person (except where that is part of the necessary function of the cookie).

Advertising Cookies

(Example: cookies set from domains corresponding to our marketing affiliates, like ads.twitter.com or ads.google.com or facebook.com or ads.reddit.com or stackoverflow.co) We may use cookies to market our services to you on third party websites or to measure and track the effectiveness of our marketing efforts so that we can tailor our advertising more effectively.

How Do I Manage Cookies?

Users can remove or disable cookies within their browser settings. The settings and steps for managing cookies vary by browser, so we suggest referring to your browser’s documentation. One important note is that if you do go this route, this might adversely impact your ability to use our services effectively. Enabling certain types of cookies ensures a smoother experience when you use our site. To learn more about how to disable cookies you can refer to this external website: https://www.aboutcookies.org/. If you separately use cookies or similar technologies on your site in conjunction with our products, you are independently responsible for management of the data collected through those cookies and for compliance with all laws related to usage of these technologies.

Legal, Copyright, and Trademark Information

All intellectual property rights associated with the WEBSITES and their CONTENT are the sole property of Sonnet Infotech/DevSoft. The CONTENT is protected by European and International copyright laws. All DEVSOFT Service Marks so designated and all Sonnet Infotech Products referenced on the WEBSITE are either trademarks or registered trademarks of Sonnet Infotech. All custom graphics, icons, and other items that appear on the WEBSITES are trademarks, service marks or trade dress of DEVSOFT and may not be used in any manner without the express written consent of Sonnet Infotech. Sonnet Infotech has made every effort to supply third-party trademark information on the WEBSITES. All third party trademarks represented on this WEBSITE may be the property of their respective owners. Certain areas of the WEBSITES may contain other proprietary notices, conditions of use, and copyright information, the terms of which must be observed and followed. Except for the rights of use and other rights expressly granted by these TERMS OF USE or SURVEY HOOPER licensing terms, you may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the intellectual property of the WEBSITES in any manner without the prior written consent of Sonnet Infotech. Sonnet Infotech grants you a limited, personal, non transferable, revocable license which cannot be sub- licensed to access and use the WEBSITE and its CONTENT only in a manner expressly authorized by DEVSOFT and the TERMS OF USE. Except to the extent required by law, the CONTENT made available on the WEBSITE may not be reverse-engineered, modified, reproduced, republished, translated into any language, re-transmitted in any form or by any means, resold or redistributed without the prior written consent of DEVSOFT. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the CONTENT in any way, unless expressly permitted to do so by Sonnet Infotech.

Trademarks

The Survey Hooper logo and icon and all Sonnet Infotech product names, icons and trademarks represented on this website are property of Sonnet Infotech. Microsoft, Windows, Visual Studio, Visual Code are trademarks or registered trademarks of Microsoft Corporation. Apple, iOS, iPhone and iPad are trademarks or registered trademarks of Apple Inc. Google and Android are trademarks or registered trademarks of Google Inc. All other trademarks or registered trademarks are property of their respective owners.